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1. Where can I get a copy of a birth or death certificate or a copy of my marriage license?
2. How can I get a copy of my deed?
3. How do I get a passport?
4. What newspapers may be used to publish notices of limited liability corporations (LLC)?
5. Are there any other services that you provide that I should be aware of?
6. Do you have satellite DMV offices? Where are they?
7. Is it difficult to obtain a DBA (Doing Business As)?
8. Can I get a photo id card at your office?
9. What are your hours of operation?
10. What are your phone numbers?

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1. What are the alcohol and drug-related violations in New York State?
2. What are the penalties for alcohol-related or drug-related violations?
3. Can I get a conditional license if I was convicted of DWI or DWAI?

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1. What exactly does the new law require?
2. How does an interlock device work?
3. Can the interlock system be bypassed by another person breathing into the device?
4. Who will install the device?
5. What do ignition interlock devices cost and who will pay for it?

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1. What is the definition of a designated driver?
2. Do I have to be 21 to get free non-alcoholic drinks?
3. What if an establishment doesn’t give me my drink for free?
4. Will you pick me up if I can’t drive home?
5. Can I get alcoholic drinks for free?
6. Do I need to be a Rensselaer County resident to be a RIDE partner?

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1. Where is the program offered?
2. What age groups can attend?
3. Who can make referrals to this program?
4. How long is the program?
5. Must I attend all sessions?
6. Do parents have to attend the sessions?
7. Is there a cost?
8. Why send a youth to this program?
9. How do I make a referral?

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1. Is there a travel advisory for New York State?
2. What are the symptoms of COVID-19?
3. Can I get tested for COVID-19?
4. Can COVID-19 be prevented?
5. Who is at higher risk for serious illness from COVID-19?
6. Can COVID-19 be treated?
7. Can someone who has had COVID-19 spread the illness to others?
8. What is the difference between quarantine and isolation?
9. What is antibody/serology testing, and can I be tested using this method?
10. Can recovered COVID-19 patients donate plasma?
11. What is the NY State guidance for cloth face coverings?
12. What is the NY State Department of Health (NYSDOH) guidance for face coverings in the workplace?
13. What cleaning products should I use to protect against COVID-19?
14. Should I use soap and water or a hand sanitizer to protect against COVID-19?
15. What temperature kills the virus that causes COVID-19?
16. Can the virus that causes COVID-19 be spread through food, including restaurant take out, refrigerated or frozen packaged food?

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1. What classes should I take?
2. Where do I take the online classes?
3. How can I demonstrate my progress?
4. How do I get started?

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1. How do I request an appointment for counseling services?
2. What rights do I have as a patient?
3. What insurances do you accept?

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1. What kind of help can I get from Rensselaer County NY Connects?
2. What are long term services and supports?
3. Who does NY Connects serve?

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1. What are children with special care needs?
2. What can a Child Services Specialist do for you?

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1. Who can register as a volunteer?
2. Do I need any special skills to volunteer?
3. What will I do as a volunteer?
4. What are the time requirements?
5. What kind of training will I receive?
6. I’m ready, how do I get involved?

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1. What diseases can regular physical activity can help prevent and/or manage?
2. What are other benefits of regular physical activity?
3. How much physical activity does a person need?
4. What is considered moderate physical activity?
5. What if I’m not currently physically active?

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1. What is hazard mitigation?
2. What is a hazard mitigation plan?
3. Why prepare a Hazard Mitigation Plan?
4. Why participate in a Multi-Jurisdictional Hazard Mitigation Planning Process?

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1. What are building permits required for?
2. Does Troy license electricians and plumbers?
3. What is my responsibility as a dog owner?
4. Where can I get my Tomhannock Reservoir permit?
5. How do I obtain a marriage license?
6. What do I have to bring with me when I apply for a marriage license?
7. If this is not my first marriage, what do I need to do?
8. How old must I be to get married in New York State?
9. Do I need a blood test to get a marriage license?
10. Where can I use my marriage license if I get it in Troy?
11. Is there a waiting period for a marriage license?
12. When should I call 911?
13. Do I have to give my name when I call 911?
14. What should you do if you see a crime occurring?
15. How do I teach my children to use 911?
16. What are some examples of crime emergencies that should be reported by calling 911?
17. How can I get a copy of a police report?
18. How do I report a crime?
19. Is graffiti illegal?
20. Do all buildings and structures need street numbers?
21. Where do I obtain a birth certificate copy for someone born in New York City?
22. Where do I obtain a birth certificate copy for someone not born in Troy or New York City?
23. Who is eligible to obtain a birth certificate copy?
24. What are the identification requirements?
25. What is the fee for a certified copy of a birth or death certificate?
26. How long will it take to get the certified copy or a birth or death certificate?
27. Where can I obtain information from my birth record if I'm adopted?
28. Where do I go to file my DBA?
29. Can I have a copy of the County Zoning Law?
30. Do you have any County Highway Maps?
31. Do you have a first-time homeowner program?
32. What do I need to bring when I go vote?
33. What if I’m not permitted to vote?
34. If I register to vote, will I be called for jury duty?
35. Can I obtain special help at the polls, if I need it?
36. Do I have to register every year?
37. What is a primary election?
38. Can I change my party enrollment?

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1. Is there any risk in making a complaint against an employee?
2. What happens when an investigation is initiated?
3. What happens when an investigation is concluded?
4. What happens to an employee if he/she is found to have acted improperly?
5. What happens if a complaint cannot be proven or is not true?

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1. When are the visitation days and times?
2. How do I schedule a visit?
3. How many visits am I allowed?
4. Who can visit an inmate?
5. How do I obtain contact visitation privileges with an inmate?
6. What property, packages, accounts, and deposits are allowable for inmates?
7. What if I come to visit an inmate who has just arrived?
8. What rules and regulations am I expected to follow during a contact visit?

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1. What is the purpose of the program?
2. Where is the information stored?

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1. What are the eligibility criteria and whom does Adult Protective Services serve?
2. What services are available?
3. What is the referral process?